Agile Helpdesk
Great user interface
Manage customer tickets by tracking, prioritizing, and resolving them.
Customize the organization of your tickets with the fantastic kanban view.
Obtain a quick overview of your team's workload and verify the status of a ticket according to your individually customized SLA regulations.
Out-of-the-box multi-channel support
Connect with your customers on the platforms they use.
New emails will automatically generate tickets.
Website Form
Screen your customers' inquiries through a customizable website form.
Live Chat
Engage with website visitors instantly by utilizing the Live Chat plugin.
Designed for maximum productivity
SLAs, automation, templates, and pre-written responses.
Odoo Helpdesk is designed to optimize your team's productivity:
Establish your own SLA regulations and allow Odoo to take automated actions accordingly.
Automate emails or actions during various stages of ticket resolution.
Create dynamic email templates to automate the most frequent responses.
Elevate tickets to your manager with just one click.
Invite experts to participate in a live discussion.
Employ pre-written responses in live chat to provide immediate answers.
Offer support contracts for sale
Easily sell, renew, and upsell.
Sell support contracts to customers and enable automatic access to helpdesk services. Monitor time spent on each contract using the timesheet app, and increase sales by offering time-limited contracts. Establish alerts for your sales and helpdesk teams based on your customers' status.
Offer more intelligent self-service
Integrated customer knowledge base.
Enhance your self-service platform by directly linking your FAQs, training videos, and presentations to a ticket.
Foster a community around your product using the forum.
Grant customers the ability to close their own tickets
Empower customers for increased autonomy and productivity.
Reduce the risk of errors, prevent misunderstandings, and free up more time for the Helpdesk team to focus on critical tasks.
Fully integrated with other Odoo Apps
Live Chat
Interact directly with website visitors to attract potential leads and increase online sales.
CRM
Monitor all interactions with your prospects and customers to enhance your sales cycle.
Website
Create an outstanding enterprise website that is fully customizable and optimized for SEO.
8 Million users
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