Effective Date: 31 May 2024
1. Introduction
Unitsoft Inc. (“we”, “us”, “our”) is dedicated to protecting the privacy of our users (“you”, “your”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (unitsoft.ca) and use our SaaS services.
2. Information We Collect
2.1 Personal Data
We collect personal data to provide and improve our services. The types of personal data we collect include:
• Contact Information: Names, email addresses, phone numbers, billing addresses.
• Account Information: Usernames, passwords, and other credentials.
• Payment Information: Payment details processed via Stripe.
• Usage Data: IP addresses, browser types, device information, and site usage data.
2.2 Non-Personal Data
We collect non-personal data to enhance user experience and site performance. This includes:
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies.
3. How We Use Your Information
3.1 Service Provision
We use your personal data to:
• Create and manage user accounts.
• Process transactions and provide customer support.
• Communicate with users about updates, promotions, and services.
3.2 Improvement and Development
We use data to:
• Analyze and improve our services.
• Develop new features and services.
3.3 Legal and Compliance
We may use your data to:
• Comply with legal obligations.
• Enforce our terms of service and other agreements.
• Protect our rights and property.
4. Data Storage and Security
We are committed to the security of your data. Data is processed on isolated virtual machines, and backups are stored on Google Cloud. Our primary servers are hosted by Hetzner in Germany and the USA. We employ a variety of security measures to ensure the safety of your personal information. Details of our security measures are described in our Security Policy.
4.1 Data Center Certifications
• Hetzner: ISO/IEC 27001:2013
• Google Cloud: ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, SOC 1/2/3, and more.
5. Customer Databases
When you subscribe to a WebSCM service and create your own database (for example by starting a Free Trial), any information or content you submit or upload into your database is your own, and you control it fully. Similarly, when you upload an on-premises database to our upgrade service, you own the data in it. This data will often include personal information, such as your list of employees, your contacts and customers, your messages, pictures, videos, etc. We only collect this information on your behalf, and you always retain ownership and full control of this data.
6. Managing and Deleting Your Data
You can manage any data collected in your databases hosted on WebSCM at any time using your administration credentials, including modifying or deleting any personal data stored therein. At any time, you can export a complete backup of your database via our control panel to transfer it or manage your own backups/archive. You are responsible for processing this data in compliance with all privacy regulations. You may also request the deletion of your entire database via your control panel at any time. When you use the WebSCM Database Upgrade service, your data is automatically deleted after your upgrade is successfully completed and may also be deleted upon your request.
7. Data Retention
We will only retain your data as long as necessary for providing the services you subscribed to. For databases hosted on WebSCM, if you cancel the service, your database is kept deactivated for 3 weeks (the grace period during which you can change your mind) and then destroyed. For databases uploaded to the WebSCM Database Upgrade service, your database is kept for up to 4 months after the last successful upgrade and may be deleted earlier upon request.
8. Your Data Protection Rights
Under GDPR, you have the following rights:
• Right to Access: You can request access to your personal data.
• Right to Rectification: You can request correction of inaccurate data.
• Right to Erasure: You can request deletion of your personal data.
• Right to Restriction of Processing: You can request us to limit processing of your data.
• Right to Data Portability: You can request transfer of your data to another organization.
• Right to Object: You can object to the processing of your data for specific purposes.
9. Third-Party Service Providers
We use third-party service providers for various services, such as:
• Payment Processing: Stripe.
• Cloud Storage: Google Cloud.
• Hosting: Hetzner.
9.1 Third-Party Processors and Controllers
• Google Analytics: Anonymous website audience analysis. Shared data includes non-personal browser data, anonymized IP, geolocation info, language (no identifiable information).
• Google reCAPTCHA: Form protection. Used data includes browser and device characteristics, Google cookies.
These providers are contractually obligated to protect your information and use it only for the purposes specified by us.
10. Cookies
We use cookies to improve your experience on our site. You can control cookie usage through your browser settings.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Unitsoft Inc.
20 Hackberry st., Ontario, N2E 3R9, Canada
Email: info@web-scm.com
Phone: +1 (888) 852-0129